FAQ

Frequently asked questions

Answers to the questions HR and L&D teams ask most often before starting an EasyPass programme.

Getting started and implementation

After the first conversation and needs analysis, the programme can launch within a few days. There is no lengthy onboarding — the process is designed to be fast and uncomplicated.

Just a list of the employees who would participate, the programme's broad objectives and the primary language you want to cover. Everything else — level testing, scheduling, materials — we handle.

Every employee receives login credentials, completes a short level test (10–15 minutes) and books their first classes through the platform. The whole process takes less than a day.

Format and flexibility

We offer both formats. Individual 1-on-1 classes are ideal for faster progress, while small groups (2–5 participants) build team dynamics and reduce the cost per employee.

Employees choose their own time slots to suit their schedule. All classes are online, so there is no travel and no interruption to the working process.

Cancellation is possible up to 24 hours before the session at no charge. To move a class, the employee cancels it and picks another free slot.

Beyond English, we cover German, French, Italian, Spanish and more than 25 other foreign languages. The programme is adapted to your company's specific language requirements.

Progress tracking and HR

Every HR manager has access to a dashboard that shows each employee's progress — attendance, results, improvements over time. We also generate periodic reports for management.

Yes. Monthly and quarterly reports show aggregated team progress data — attendance, goals achieved and recommendations for the next period.

We track multiple indicators: progress by skill, attendance regularity, employee feedback and qualitative assessments from instructors. This helps you demonstrate value to management.

Content and instructors

Before the start we carry out a needs analysis and define the business situations relevant to your team — emails, meetings, phone calls, presentations. Instructors with experience in your industry work on concrete examples.

Our team consists of certified instructors with experience in corporate learning. Every participant is matched with an instructor who suits their level, role and industry.

Yes. If the instructor and participant are not the right fit, a change can be made at any time — at no extra cost.

Pricing and contract

The price depends on the number of employees, the class format (individual or group) and the intensity of the programme. After the first conversation we provide a proposal tailored to your needs.

There is no strict minimum. EasyPass works for small teams of 5 employees and for companies with more than 500 participants.

The standard contract runs for 6 or 12 months, with flexibility in the number of participants during that period. Details are agreed in the first conversation.

MORE QUESTIONS?

Talk to our team

If you haven't found the answer here, get in touch — we respond within 24 hours, with no commitment.

Schedule a callsupport@easypass.rs